Privacy Policy

Last Updated: September 2026

At Cool Galaxy (coolgalaxy.in), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or use our home appliance repair services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you book a service, request a quote, or contact us. This includes:

  • Contact Information: Name, Phone Number, Email Address.

  • Service Details: Home/Office Address, Landmark, Pin Code (Coimbatore region).

  • Appliance Details: Type of appliance (AC, Refrigerator, Washing Machine), Brand, and the issue description.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To schedule, provide, and manage technician visits to your location.

  • To communicate with you regarding service updates, booking confirmations, and invoices.

  • To respond to your queries, customer support requests, and feedback.

  • To improve our website functionality, service quality, and overall customer experience.

3. Data Protection and Security

  • We implement strict physical and digital security measures to protect your personal data against unauthorized access, alteration, or disclosure.

  • Your location details and phone numbers are shared only with our assigned technicians for the sole purpose of service delivery.

4. Sharing of Information

  • No Third-Party Sales: We do not sell, rent, or trade your personal information to third parties or marketing agencies.

  • Authorized Partners: We may share necessary operational data with our website design and maintenance partner, Omnyfix Home and Security Solution, solely for technical maintenance, server safety, and system improvements.

  • Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of Cool Galaxy and our customers.

5. Cookies and Tracking

  • Our website (coolgalaxy.in) may use basic cookies to enhance user experience, remember your preferences, and analyze website traffic.

  • You can choose to disable cookies through your browser settings, though some website features may not function optimal as a result.

6. Third-Party Links

  • Our website may contain links to third-party sites or social media pages. We are not responsible for the privacy practices or content of those external websites.

7. Changes to This Privacy Policy

  • Cool Galaxy reserves the right to update or modify this Privacy Policy at any time. Any changes will be published directly on this page with an updated date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Business Name: Cool Galaxy

  • Website: coolgalaxy.in

  • Address: 12/3, Boyar Street, Konavaikalpalayam, Vellalur, Coimbatore - 641 111.

  • Design & Technical Partner: Omnyfix Home and Security Solution